English Courses

Below you will find information about all of our offered courses

CPR, AED and First Aid

Classroom-Based Instruction and Skills

Includes Adult / Child / Infant First Aid / AED and CPR and all required materials. Skills must be passed at 100%.

 

The First Aid, CPR and AED course covers instruction and skills for:

• First aid basics
• Medical emergencies
• Injury emergencies
• Environmental emergencies
• Adult CPR and AED
• Adult choking
• Child CPR and AED
• Infant CPR
• Child choking
• Infant choking

 

This course also provides high-quality instruction in:

• Cardiopulmonary resuscitation (CPR),
• Use of an automated external defibrillator (AED), and
• Basic first aid as needed for a wide-range of medical emergencies.

 

This course is highly recommended for non-medical students.

No prior medical knowledge or healthcare experience is necessary.

Upon successful completion of this course students will have gained the knowledge and skills to effectively manage a wide variety of emergency situations at home, work, or while traveling.

 

Level 1 – Caregiving Fundamentals

Become A Professional Caregiver At Good Neighbor

Good Neighbor provides professional instruction in caregiving by state-approved instructors who provide up-to-date information, skills testing, and guidance for you to become a Direct Care Worker (DCW), as envisioned by the State of Arizona (azahcccs.gov and azdirectcare.org). All students earning a Direct Care Worker (DCW) qualification certificate will be recognized by any caregiver employer in the state of Arizona. The curricula used at Good Neighbor follow state and federal guidelines. Accordingly, ACE adheres to the Principles of Caregiving (azdirectcare.org) as the core of its Direct Care Worker (DCW) classes.

Arizona Caregiver Requirements

The changes in caregiving rules and regulations in Arizona are discussed in detail at the following two websites Arizona Direct Care and Arizona Health Care Cost Containment System (AHCCCS). These changes are mandated for most caregivers, including those who care for family members. Please contact us at Good Neighbor if you have any questions or concerns about these new guidelines and rules.

Contents

• Overview
• Legal and Ethical Issues
• Communication
• Cultural Competency
• Job Management Skills
• Observing, Reporting and Documenting
• Infection Control (Air- and Blood-Borne Pathogens / Universal Precautions)
• Nutrition and Food Preparation
• Fire, Safety, and Emergency Procedures
• Home Environment Maintenance

Let ACE Provide Direct Care Worker (DCW) Training For Your Agency

If the caregiving agency business where you are employed is contracted with the Arizona Health Care Cost Containment System (AHCCCS)—the Medicaid program in Arizona—but does not have an approved licensed Direct Care Worker (DCW) training facility, we can provide the caregiver training required.

The Direct Care Worker (DCW) training at Good Neighbor also provides the necessary training if your agency is contracted with the Department of Economic Security / Division of Developmental Disabilities. We provide the training required to care for individuals with developmental disabilities, and we also offer Prevention & Support and Article 9 classes. Article 9 is required by The Division of Developmental Disabilities. Caregiving courses at Good Neighbor exceed state and federal requirements.

Caregiving Skills

• Describe and demonstrate proper hand washing technique
• Describe and demonstrate how to apply, remove and dispose of gloves
• Describe and demonstrate procedures for calling 911
• Describe and demonstrate general procedures for common homemaking skills, washing dishes, doing laundry, cleaning the bathroom
• Describe and demonstrate creating a menu (different scenarios for different dietary needs)
• Describe and demonstrate effective communication techniques
• Describe and demonstrate proper technique for moving objects with proper body alignment

 

Level 2 – Aging and Physical Disabilities

Become A Professional Caregiver At Good Neighbor

Good Neighbor provides professional instruction in caregiving by state-approved instructors who provide up-to-date information, skills testing, and guidance for you to become a Direct Care Worker (DCW), as envisioned by the State of Arizona (azahcccs.gov and azdirectcare.org). All students earning a Direct Care Worker (DCW) qualification certificate will be recognized by any caregiver employer in the state of Arizona. The curricula used at Good Neighbor follow state and federal guidelines. Accordingly, Good Neighbor adheres to the Principles of Caregiving (azdirectcare.org) as the core of its Direct Care Worker (DCW) classes.

Arizona Caregiver Requirements

The changes in caregiving rules and regulations in Arizona are discussed in detail at the following two websites Arizona Direct Careand Arizona Health Care Cost Containment System (AHCCCS). These changes are mandated for most caregivers, including those who care for family members. Please contact us at Good Neighbor if you have any questions or concerns about these new guidelines and rules.

Contents

• Major Organ System
• Behavioral and Emotional Conditions
• Personal Care
• Transfers and Positioning
• Aging and Sexuality Issues
• Activity Planning
• Dementia-specific Care
• Grief and End of Life
• Basic Caregiver Skills

Let Good Neighbor Provide Direct Care Worker (DCW) Training For Your Agency

If the caregiving agency business where you work is contracted with the Arizona Health Care Cost Containment System (AHCCCS)—the Medicaid program in Arizona—but does not have an approved licensed Direct Care Worker (DCW) training facility, we can provide the caregiver training required.

The Direct Care Worker (DCW) training at Good Neighbor also provides the necessary training if your agency is contracted with the Department of Economic Security / Division of Developmental Disabilities. We provide the training required to care for individuals with developmental disabilities, and we also offer Prevention & Support and Article 9 classes. Article 9 is required by The Division of Developmental Disabilities. Caregiving courses at Good Neighbor exceed state and federal requirements.

Caregiving Skills

• Describe and demonstrate giving a client a bed bath
• Describe and demonstrate positioning a bedpan beneath a client
• Describe and demonstrate emptying a catheter bag
• Describe and demonstrate assistance with ambulation
• Describe and demonstrate use of a gait belt
• Describe and demonstrate transferring a client out of bed
• Demonstrate role-playing assistance with eating
• Describe and demonstrate dressing using a blouse or shirt
• Describe and demonstrate positioning a client on a bed
• Describe and demonstrate transferring a client from a wheelchair to a chair
• Describe and demonstrate techniques for repositioning a person in a chair and wheelchair
• Play acting: redirecting a person with a cognitive impairment or dementia

Level 2 – Developmental Disabilities

Become A Professional Caregiver At Good Neighbor

Good Neighbor provides professional instruction in caregiving by state-approved instructors who provide up-to-date information, skills testing, and guidance for you to become a Direct Care Worker (DCW), as envisioned by the State of Arizona (azahcccs.gov and azdirectcare.org). All students earning a Direct Care Worker (DCW) qualification certificate will be recognized by any caregiver employer in the state of Arizona. The curricula used at Good Neighbor follow state and federal guidelines. Accordingly, Good Neighbor adheres to the Principles of Caregiving (azdirectcare.org) as the core of its Direct Care Worker (DCW) classes.

Arizona Caregiver Requirements

The changes in caregiving rules and regulations in Arizona are discussed in detail at the following two websites Arizona Direct Careand Arizona Health Care Cost Containment System (AHCCCS). These changes are mandated for most caregivers, including those who care for family members. Please contact us at Good Neighbor if you have any questions or concerns about these new guidelines and rules.

Caregiver Skills and Contents:

• Introduction to and Role of the Division of Developmental Disabilities
• Support Planning, Abuse, and Neglect
• Incident Reporting
• Activities of Daily Living
• Positive Behavior Support
Basic Caregiver Skills
• Medication Administration Basics
• Oral Care
• Assistance With Eating
• Gait Belt
• Transferring
• Repositioning
• Bed Sores
• Role Playing
• Positioning in Bed
• Redirection

Let Good Neighbor Provide Direct Care Worker (DCW) Training For Your Agency

If the caregiving agency business where you are employed is contracted with the Arizona Health Care Cost Containment System (AHCCCS)—the Medicaid program in Arizona—but does not have an approved licensed Direct Care Worker (DCW) training facility, we can provide the caregiver training required.

The Direct Care Worker (DCW) training at Good Neighbor also provides the necessary training if your agency is contracted with the Department of Economic Security / Division of Developmental Disabilities. We provide the training required to care for individuals with developmental disabilities, and we also offer Prevention & Support and Article 9 classes. Article 9 is required by The Division of Developmental Disabilities. Caregiving courses at Good Neighbor exceed state and federal requirements.

Positive Behavior Support

• Promoting warm and caring relationships
• Increasing a person’s opportunity to make daily choices
• Reducing factors that may make a person feel anxious, afraid, angry or devalued
• Providing consistent, positive responses to appropriate behavior on the part of the person
• Calmly interrupting and redirecting inappropriate behavior
• Assisting the person to understand, to the best of their ability, how and why behavior change is helpful

Article 9

 

To become a support provider for individuals with developmental disabilities that are receiving services through the Division of Developmental Disabilities, whether they are family or non-family, and all students must acquire instruction and training in the law, Article 9. This is legislative ruling in Arizona. Article 9 was developed and maintained by the Department of Economic Security (DES) and The Division of Developmental Disabilities (DDD) on Arizona. Instruction for Article 9 covers a variety of topics, which include individual rights, rules regarding teaching safe and effective methods of communication, abuse and neglect. Instruction and training covers techniques for positive behavior support, prohibited techniques, confidentiality, consent, and methods of reporting and documentation.

All agencies and programs that are operated, licensed, certified, and or financially supported by the DES/DDD are required to provide instruction in Article 9. All Support Providers in Arizona who care for clients under the above conditions are required to enroll and successfully complete a class in Article 9. All tests are provided by the State. Article 9 instructors are certified by the Department of Economic Security (DES) and The Division of Developmental Disabilities (DDD). Re-certification for Support Providers is a 4 hour course renewed every three years.

Class Accommodations

Accommodations may be available for those who have language challenges.

Requirements for Earning Certification

Certification requires successful completion of a state-prepared written exam (80%). Certified instructors at Good Neighbor will proctor during the examination period. Class length is a minimum of 3-hours.

Required Textbooks and Learning Materials

Each student enrolled in Article 9 will receive a state-prepared and mandated packet for instruction. The written test is also state-prepared and mandated.

Coming Soon

Habilitation Service Requirements and Limitations

This service may be provided in the following settings:

• The consumer’s home
• At the consumer’s activity sites
• A community setting chosen by the consumer or consumer’s representative.

Positive Behavior Support

• Promoting warm and caring relationships
• Increasing a person’s opportunity to make daily choices
• Reducing factors that may make a person feel anxious, afraid, angry or devalued
• Calmly interrupting and redirecting inappropriate behavior
• Assisting the person to understand, to the best of their ability, how and why behavior change is helpful
• How to develop a paired professional relationship
• Hands on training and role playing using Positive Behavior Support
• Documenting challenging behaviors
• Prompt Levels
• Community Outing Strategies
• How to work on habilitation goals using postive teaching strategies
• Documenting Habilitation Goals

 

Prevention & Support

In the Prevention and Support class, students at Good Neighbor will learn proactive support and emergency intervention techniques:

  • The importance of knowing how to build positive relationships with the individuals that caregivers will support.
  • Positive Behavior Support and other proactive strategies to prevent and or reduce the occurrence of challenging behaviors by individuals.
  • How to identify a true behavioral emergency in the instance where prevention did not go as planned.
  • Students will learn how to calmly respond and offer support to individuals with challenging behaviors. The majority of the training is focused on positive support and proactive strategies.
  • Students will learn which of the emergency physical intervention techniques is use when a behavioral and or physical emergency is in progress.

Prevention and Support Training involves physical techniques that require students to be in good health and capable of some strenuous activity. Prevention and Support is not recommended for individuals with certain physical conditions which may include, but not limited to, knee injuries, back injuries, pregnancy, vertebrae fusion, spinal cord injuries or inability to use any body part normally. Participation in the class Prevention and Support Training is at your own risk.

Clothing for Prevention and Support

– Shoes that are closed-toe and closed-heel. Tennis (athletic) shoes are acceptable.

– Inexpensive clothing that is comfortable to move in for exercise-like activity.
i.e. jogging pants, spandex, leggings, jeans without holes. (No tank tops and no shorts)

If used for continued education units (CEU), must be taken in class, not available online. (for online Continued Education Units go to our CEU page)

 

Organizations we work with
BECOME A CAREGIVER